Buyer Protection

Buyer ProtectionSecure. Quality. Free.

Honest trading, High-quality jewellery

Our buyer protection give you the best assurance

JDC Lab Buyer Protection: What's Included

Payment via the Escrow Service

Authenticity Guarantee

7-day Money-Back Guarantee

Quality Assurance and Security Protection Team

Strict Jeweller Guidelines

Payment via the Escrow Service

Thanks to the JDC Lab Escrow Service, your payment is fully protected. We keep your payment in our escrow account for 7 days after you receive the products. Thus, you have time to carefully inspect your order knowing your money is safe in our account. Only when you are satisfied the payment will then be transferred to the seller.

Authenticity Guarantee

Every piece of jewellery on JDC Lab is authentic. Our sellers are required to ensure each piece of jewellery's authenticity and may only list genuine pieces. However, should issues arise, you have 7-days upon delivery of your order to contact our support team and receive a refund

7-day Money-Back Guarantee

Should your received jewellery be defective, be inconsistent with seller's description or does not meet your expectations, you can simply initiate a return within 7 days and a full refund would be provided with our 7-day Money Back Guarantee

*For details, please inquire via phone or email.

Quality Assurance and Security Protection Team

Our quality assurance and security protection teams are dedicated to identify and filter defective products to ensure your shopping experience is stress free. Our teams will provide support to resolve any problems you may encounter through the entire purchasing process.

*For details, please inquire via phone or email.

Strict Jeweller Guidelines

In the interest of security, our jewellers must follow a strict set of rules. Before jewellers can sell on our platform, they must provide us with their photo ID, commercial register entry, and business address. Additionally, we require all jewellers to abide our strict jeweller guidelines. Customer reviews also provide insights into the respective jeweller's services, so you can always be sure who you're buying from.